Telehealth

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To ensure a smooth and confidential virtual session, please follow these recommendations:

• Use a webcam-enabled device such as a laptop, tablet, or smartphone. Your camera must remain on during the session.
   
• Secure your connection. A strong, private internet connection is essential. Avoid using public or unsecured Wi-Fi networks.
   
• Troubleshooting tips:
   
  • Restart your modem/router.
     
  • Disconnect other devices from your network.
     
  • Move closer to your router.
     
  • If needed, switch to cellular data instead of Wi-Fi.
     
• Be on time. Please arrive promptly for your session. If you need to cancel or reschedule, notify the psychologist at least 48 hours in advance.
   
• Ensure privacy. Choose a quiet, private location where you won’t be overheard or interrupted. Proper lighting in front of you (not behind) helps maintain good visibility.
   
• Camera positioning matters. Set your camera at eye level and ensure your full face is clearly visible on the screen.
   
• Enhance audio quality. Use a headset or earbuds with a microphone whenever possible to minimize background noise and echo.